Privacy Policy

Last Updated: 28 July 2025

Introduction

Nova Vox AI Ltd (“Nova Vox”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our AI assistant via phone calls or messages.

Introduction

Nova Vox AI Ltd provides AI-powered voice assistants (e.g., “Alonzo”) to garages, clinics, and other service providers across the UK. When you speak to our assistant, your data may be processed on behalf of one of our business clients.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, business details, and payment information.
  • Usage Data: Information about how you interact with our services, including log data, cookies, and analytics.
  • AI Interactions: Data provided through AI interactions to improve service quality and functionality.
  • Device and Technical Information: IP address, browser type, operating system, and other technical details for service optimisation.
  • Conversation content and call recording

Legal Basis for Processing Data

Our processing is based on the legitimate interests of our clients in managing their customer enquiries. Where required, our clients are responsible for obtaining your consent and fulfilling all obligations as Data Controllers.

Who Has Access to Your Data

Your data is securely stored in Nova Vox’s systems, and may be accessed by:

  • Nova Vox team for system management
  • Our third-party service providers:
    • Twilio (telecommunications infrastructure)
    • Synthflow (AI dialogue processing)
    • Go High Level (CRM, hosted via peakmarketingtools.com)

All providers meet UK GDPR standards and apply strong security controls.

Data Transfers

Some data may be processed or stored on servers in the United States. Our third-party providers use the UK–US Data Bridge and/or Standard Contractual Clauses (SCCs) to protect your data.

Third-Party Tracking & Cookies

We use cookies and similar tracking technologies to improve user experience. Third-party services (e.g., Google Analytics, Facebook Pixels) may collect data for analytical or marketing purposes. Users may manage cookie preferences via browser settings or opt-out mechanisms.

Data Retention

Your data is retained for a limited period, typically:

  • Call recordings: up to 90 days
  • Booking and contact info: up to 12 months

Data is securely deleted afterward, or sooner if you request it.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we take immediate steps to delete it.

Your Rights and Choices

Under UK GDPR, you have the right to:

  • Access your data
  • Request correction or deletion
  • Object to or restrict processing
  • File a complaint with the ICO (ico.org.uk) if you’re unsatisfied

To exercise your rights, contact: hello@novavox.co.uk

Security

We implement strong security measures including encryption, access controls, and secure data hosting to protect your personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy. Any changes will be reflected by the “Last Updated” date at the top of this page. If significant changes occur, we may provide additional notice via email or our website.

Contact Us

For any questions or requests regarding your data, please contact us:

Nova Vox AI Ltd

Email: hello@novavox.co.uk

Phone: 07886 664 904